Frequently Asked Questions
What is Max?
Max is PlanetTogether's AI-powered knowledge base assistant. It helps users quickly find answers about PlanetTogether's Advanced Planning and Scheduling (APS) software, features, and best practices.
How do I get login credentials?
Login credentials are provided by your PlanetTogether account administrator. If you need access, please contact your organization's PlanetTogether admin or reach out to our support team.
Is my conversation data private?
Yes. Your conversations with Max are private and are not shared with other users. The AI assistant is trained exclusively on PlanetTogether's official knowledge base documentation.
The app isn't loading or shows an error. What should I do?
Try closing and reopening the app. If the issue persists, check your internet connection. You can also tap the refresh button in the app header to reload the chat. If problems continue, contact our support team.
How do I start a new conversation?
Tap the refresh icon in the top-right corner of the chat screen to start a fresh conversation with Max.
About PlanetTogether
PlanetTogether is a leading provider of Advanced Planning and Scheduling (APS) software for manufacturing. Our solutions help manufacturers optimize production planning, improve on-time delivery, and reduce costs.
Max is PlanetTogether's official AI assistant, designed to provide instant answers from our comprehensive knowledge base.